TRefund and Return Policy for Razzaq Woodworkers
At Razzaq Woodworkers, we are committed to providing our customers with the highest quality products and exceptional customer service. However, we understand that sometimes issues may arise, and our customers may need to return or exchange a product.
This Refund and Return Policy outlines the procedures and guidelines for returning or exchanging products purchased from Razzaq Woodworkers. Please read this policy carefully before making a purchase.
Return Policy
We allow returns within 7 days of delivery. If you are not satisfied with your purchase, you can return it within this timeframe.
To be eligible for a return, the product must meet the following conditions:
- Original Packaging: The product must be in its original packaging, including all tags, labels, and accessories.
- Unused: The product must be unused and in the same condition as it was received.
Please note that custom orders and special orders are exempt from returns or refunds. These products are made to order and cannot be resold.
Refund Policy
If your return is accepted, we will process a refund via bank transfer. Refunds will be issued within 5-7 business days of receiving the returned product.
Please note that refunds will only be issued to the original payment method. We do not offer store credit or exchanges.
Shipping Costs
Razzaq Woodworkers will be responsible for shipping costs for returns. We will provide a prepaid return shipping label for you to use.
Initiating a Return or Refund
To initiate a return or refund, please contact us through one of the following methods:
- Email: Contact@razzaqwoodworkers.com
- Phone:+92 328 9956909
- Website: Contact us
Please provide us with your order number, reason for return, and any other relevant details. We will respond promptly to assist you with the return or refund process.
Return Procedure
To ensure a smooth return process, please follow these steps:
- Contact us to initiate the return process.
- We will provide you with a prepaid return shipping label.
- Carefully package the product in its original packaging.
- Attach the prepaid return shipping label to the outside of the package.
- Ship the package back to us within 7 days of receiving the label.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will provide a replacement or refund, depending on the situation.
Exceptions
The following products are exempt from returns or refunds:
- Custom orders
- Special orders
- Products that have been altered or modified in any way
Changes to this Policy
We reserve the right to update or modify this Refund and Return Policy at any time. Changes will be effective immediately and will be posted on our website.
Governing Law
This Refund and Return Policy shall be governed by and construed in accordance with the laws of Pakistan.
Contact Us
If you have any questions or concerns about this Refund and Return Policy, please don’t hesitate to contact us.
Thank you for choosing Razzaq Woodworkers!d to refunds and returns.